How can we help you?
Find answers about truck reservations, payments, bookings, and more
Frequently Asked Questions
Quick answers to common questions about Truckora
How do I reserve a truck?▼
Simply browse available trucks on our platform, select your desired truck, choose pickup/drop-off locations and times, then complete the payment to confirm your reservation.
What happens if I need to cancel?▼
You can cancel up to 24 hours before pickup for a full refund. Cancellations within 24 hours may incur a fee. Check our cancellation policy for details.
How do I know the truck is available?▼
Our real-time availability system shows only trucks that are available for your selected dates. You'll see immediate confirmation upon booking.
What payment methods do you accept?▼
We accept credit/debit cards (Visa, Mastercard), bank transfers, and major digital wallets including GoPay, OVO, and Dana.
Can I extend my rental period?▼
Yes, you can extend your booking through your dashboard, subject to truck availability. Additional charges will apply for extended periods.
How do I contact the truck owner?▼
Once your booking is confirmed, you'll receive the owner's contact information. You can also message them through our platform.
What if the truck arrives late?▼
If the truck is delayed, you'll receive notifications. For delays exceeding 30 minutes, contact our support team for assistance.
Is my payment information secure?▼
Yes, we use industry-standard encryption and secure payment gateways. Your financial information is never stored on our servers.
Can't find what you're looking for?
Our support team is ready to help with any questions about your truck reservation
Support hours: Monday - Friday, 9 AM - 6 PM | Average response: < 24 hours