Terms of Service

1. Acceptance of Terms

By creating an account, making a reservation, or using Truckora's services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these terms, you may not use our services.

2. Definitions

• "Platform" refers to Truckora's website, mobile application, and related services.
• "User" refers to any individual or entity using the platform, including customers and truck owners.
• "Booking" refers to a reservation made through our platform for truck rental services.
• "Truck Owner" refers to individuals or companies listing trucks on our platform.

3. Account Registration

To access certain features of the platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Be responsible for all activities that occur under your account
• Not create multiple accounts for fraudulent purposes

4. Booking and Reservations

When you make a booking through Truckora, you agree to:

• Provide accurate pickup and drop-off information
• Ensure you have the legal right to operate the reserved vehicle
• Comply with all applicable traffic laws and regulations
• Return the vehicle in the same condition as received
• Pay all applicable fees, deposits, and charges associated with your booking

5. Payments and Fees

Truckora facilitates payments between customers and truck owners. You agree to:

• Pay all fees associated with your bookings
• Authorize Truckora to charge your selected payment method
• Pay any applicable taxes, surcharges, or additional fees
• Understand that prices may vary based on demand, duration, and truck type

6. Cancellation and Refund Policy

Our cancellation policy is designed to be fair to both customers and truck owners:

7. User Responsibilities and Conduct

You agree not to misuse the platform or help anyone else do so. Prohibited activities include:

• Using the platform for any illegal purpose
• Damaging or misusing rented vehicles
• Providing false or misleading information
• Interfering with the operation of the platform
• Attempting to bypass our security measures
• Harassing or abusing other users or support staff

8. Truck Owner Terms

If you list trucks on Truckora, you agree to:

• Provide accurate information about your vehicles
• Maintain your trucks in safe and roadworthy condition
• Honor all confirmed bookings
• Communicate promptly with customers
• Pay applicable commission fees to Truckora
• Have valid insurance coverage for your vehicles

9. Liability and Insurance

Truckora acts as an intermediary platform connecting customers with truck owners. We are not responsible for:

• The condition or safety of vehicles listed on our platform
• Accidents, damages, or losses occurring during rentals
• Customer or truck owner conduct during transactions

10. Intellectual Property

All content on the Truckora platform, including logos, designs, text, graphics, and software, is the property of Truckora and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

11. Termination

Truckora reserves the right to suspend or terminate your account if you violate these Terms. You may also close your account at any time by contacting support.

12. Modifications to Terms

We may update these Terms from time to time. Continued use of the platform after changes constitutes acceptance of the modified Terms. We will notify users of significant changes via email or platform notification.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising from these Terms shall be resolved in the courts of Jakarta, Indonesia.

14. Contact Information

If you have any questions about these Terms, please contact us: