Privacy Policy
At Truckora, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services. Please read this policy carefully.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our platform.
Personal Information You Provide
- Name, email address, phone number, and physical address
- Government-issued ID or driver's license information
- Payment information (credit/debit card details, bank account)
- Company information if you're a business customer
- Communication preferences and feedback
- Driver's license and driving history for verification
Information Automatically Collected
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, search queries)
- Location data (with your consent)
- Cookies and similar tracking technologies
- Booking history and transaction records
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing truck reservations
- Verifying your identity and eligibility to use our services
- Processing payments and preventing fraud
- Communicating with you about bookings, updates, and promotions
- Improving and optimizing our platform
- Providing customer support and resolving disputes
- Complying with legal obligations
- Analyzing usage trends and platform performance
3. Sharing Your Information
We may share your information in the following circumstances:
Note: We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and audits
- Employee training on data protection
- PCI compliance for payment processing
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. Please keep your account credentials confidential.
5. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a structured format
- Restrict Processing: Limit how we use your information
To exercise these rights, please contact us at privacy@truckora.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. Types of cookies we use include:
You can control cookie settings through your browser preferences. However, disabling cookies may affect platform functionality.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill transactions
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When data is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our platform
- Sending email notifications to registered users
- Displaying a notice on our website
The "Last updated" date at the top of this policy indicates when changes were made. Continued use of our services after changes constitutes acceptance.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@truckora.com
Data Protection Officer: dpo@truckora.com
Address: 123 Maple Street, South Jakarta, Indonesia 12190
Phone: +62 812-3456-7890
By using Truckora, you consent to the collection and use of your information as described in this Privacy Policy.